Refund policy
At Spridot, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
-
Be unused and in its original condition.
-
Be returned with its original packaging, where applicable.
-
Include all accessories, parts, and documentation supplied with the product.
-
Be accompanied by your order number or proof of purchase.
Some products may be excluded from our return policy due to their nature, including items that are personalized, used, damaged after delivery, or otherwise identified as non-returnable on the product page.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
To help us resolve the issue quickly, please provide:
-
Your order number.
-
A description of the problem.
-
Clear photos or videos showing the item and, where relevant, its packaging.
After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances.
3. How to Request a Return
To request a return, contact our customer support team at:
Email: Contact@spridot.com
Please include your order number and the reason for your return.
Our support team will provide you with the next steps and, where applicable, return instructions.
Please do not send products back to the sender address without contacting us first.
4. Return Shipping
For returns due to a change of mind or personal preference, the customer may be responsible for the applicable return shipping costs.
If the return is due to an item being damaged, defective, or incorrectly sent, Spridot will review the situation and determine the appropriate solution.
5. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Approved refunds are normally processed within 5–7 business days after the return has been inspected. The time it takes for the funds to appear in your account may vary depending on your bank or payment provider.
6. Partial Refunds
In certain circumstances, only a partial refund may be issued. This may apply where an item is returned in a condition that does not meet our return requirements.
7. Late or Missing Refunds
If you have been notified that your refund has been processed but you have not received it, please:
-
Check your bank or payment account.
-
Contact your payment provider or bank.
-
Contact us at Contact@spridot.shop if the refund still has not appeared.
We will be happy to assist you.
8. Exchanges
If you receive a defective, damaged, or incorrect product, please contact us before sending the item back.
Depending on product availability and the circumstances of the issue, we may provide a replacement or another appropriate resolution.
9. Order Cancellations
Orders may be cancelled before they are shipped.
If you wish to cancel an order, contact us as soon as possible at Contact@spridot.shop with your order number.
Once an order has been shipped, cancellation may no longer be possible and you may need to follow the applicable return procedure.
10. Contact Us
If you have any questions about our Refund & Returns Policy, please contact us:
Sundex LTD
Email: Contact@spridot.shop
Phone: +44 7509 216159
Address: 128 City Road, London, EC1V 2NX, United Kingdom
Support Hours: Monday to Friday, 9:00 AM to 5:00 PM MST
We aim to respond to customer inquiries within 24 hours during business days.