Shipping policy

At Spridot, we aim to make your shopping experience simple and convenient. This Shipping Policy explains how we process and deliver orders placed through spridot.shop.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays may begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information when available.

2. Delivery Times

Our estimated delivery timeframe is:

  • Processing Time: 1–2 business days

  • Transit Time: 3–7 business days

  • Estimated Total Delivery: 4–9 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, shipping carrier, product availability, customs procedures, weather, and other circumstances outside our control.

3. Shipping Costs

Shipping costs depend on the destination, order size, shipping method, and other applicable factors.

Any available shipping options and applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Where free shipping is available, the applicable offer will be clearly displayed on our website or during checkout.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number by email.

You can use the tracking information provided by the shipping carrier to monitor the progress of your delivery.

Please allow some time for tracking information to become active after your order has been shipped.

5. Delivery Address

Please make sure that your shipping address is complete and accurate when placing your order.

Spridot is not responsible for delays or additional costs caused by incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately at:

Contact@spridot.com

We will do our best to update the address before the order is shipped, but we cannot guarantee that changes will be possible after processing has begun.

6. Delayed Deliveries

Although we work with shipping providers to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • Carrier delays

  • Severe weather

  • Public holidays

  • Customs processing

  • Incorrect or incomplete addresses

  • High shipping volumes

  • Unexpected logistical disruptions

If your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team with your order number.

7. Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, please first check:

  • Your mailbox or delivery area.

  • With household members or neighbors.

  • Whether the carrier left the package in a safe location.

If you still cannot locate the package, contact us at Contact@spridot.com and we will assist you in investigating the delivery.

8. Damaged Packages

If your order arrives damaged, please contact us as soon as possible.

We recommend taking clear photographs of:

  • The damaged product.

  • The external packaging.

  • The shipping label.

Please send these photos together with your order number to Contact@spridot.com.

We will review the situation and work with you toward an appropriate solution in accordance with our Refund & Returns Policy and applicable consumer rights.

9. International Shipping

Shipping availability depends on the destination and the products ordered.

Where international shipping is offered, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country.

These charges are generally not included in the product price or standard shipping charge unless explicitly stated at checkout.

Customers are responsible for complying with applicable import requirements in their destination country.

10. Customs and Import Delays

For international orders, customs authorities may inspect or delay shipments.

Spridot cannot control customs processing times and is not responsible for delays caused by customs authorities.

Any customs duties, taxes, or import fees charged by the destination country are the responsibility of the customer unless otherwise stated at checkout.

11. Multiple Items in One Order

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping requirements.

If your items are shipped separately, you may receive separate tracking information.

12. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

We encourage customers to review this policy periodically for the latest information.

13. Contact Us

If you have any questions about shipping or your order, please contact us:

Sundex LTD — Spridot

Website: spridot.shop
Email: Contact@spridot.com
Phone: +44 7509 216159
Address: 128 City Road, London, EC1V 2NX, United Kingdom

Support Hours: Monday to Friday, 9:00 AM to 5:00 PM MST

We aim to respond to customer inquiries within 24 hours during business days.